Contact Crafters Inc. is dedicated to protecting the confidentiality and integrity of the personal information we manage. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data in strict accordance with the Act respecting the protection of personal information in the private sector (Quebec), also known as Law 25. By navigating this website or contacting us, you acknowledge the practices described herein.

Privacy Officer & Contact Details

We have appointed a Privacy Officer to oversee our data protection strategy and handle all privacy-related inquiries. You may contact the Privacy Officer at the same coordinates as the company:

Attn: Privacy Officer
Address: 4 Pl. du Commerce, Suite 300 (C), Île-des-Soeurs QC H3E 1J4
Email: contact@contactcrafters.com

Categories of Personal Information Collected

Contact Crafters Inc. may collect and process the following categories of data:

  • Identity & Contact: Name, professional email address, and telephone number.
  • Professional Details: Company name and job title provided during service inquiries.
  • Correspondence: Records of communications and specific inquiry details.
  • Technical Data: IP addresses, browser types, device information, and website usage data.
  • Voluntary Information: Any other data you choose to provide to us.

Obligatory vs. Voluntary Provision of Data

Providing your personal information is generally voluntary. However, where data is required for the purpose of processing an inquiry or delivering digital services, failure to provide such data may prevent Contact Crafters Inc. from fulfilling your request. By contacting the company, you are opting in and expressly consenting to provide us with your personal information for these purposes.

Purposes of Collection and Use

We process personal information for the following specific purposes:

  • Responding to and managing user inquiries.
  • Administering website functionality and enhancing user experience.
  • Internal administrative operations and security monitoring.
  • Complying with legal, regulatory, or insurance obligations.
  • Direct Marketing: We may use your contact details to send industry updates or information about our brand. You may opt out of these communications at any time by contacting us at the email provided above.

Classes of Transferees

Your personal information may be shared with the following classes of recipients when necessary:

  • Authorized employees and personnel of Contact Crafters Inc.
  • Professional advisers (legal, accounting, or compliance).
  • IT service providers, secure hosting vendors, and technology partners.
  • Regulatory authorities or governmental bodies where required by Quebec law.

We ensure all third-party transferees are contractually bound to provide a level of protection equivalent to our own.

Processing, Storage, and Privacy by Default

In compliance with Law 25, Contact Crafters Inc. ensures that all website privacy settings are set to the highest level of confidentiality by default.

Security: We implement SSL encryption, firewalls, and restricted access controls.

Retention: Data is retained only for as long as necessary to fulfill the purpose of collection. Once the purpose is satisfied, data is securely destroyed or anonymized.

Cross-Border Transfer Clause

Personal information may be transferred to and processed in jurisdictions outside of Quebec or Canada for secure hosting and operational support. Before any such transfer, we perform a Privacy Impact Assessment (PIA) to ensure the destination jurisdiction offers a standard of protection comparable to Quebec law.

Your Rights as a User

You possess the following legal rights regarding your personal data:

  • Right of Access: To request confirmation of processing and a copy of your data.
  • Right to Rectification: To correct inaccurate or incomplete information.
  • Right to Erasure: To request the deletion of your data (the “right to be forgotten”).
  • Right to Restrict Processing: To limit how your data is utilized.
  • Right to Data Portability: To receive your data in a structured, technological format.
  • Right to Object: To oppose specific processing or withdraw consent.
  • Automated Decisions: The right not to be subject to a decision based solely on automated processing.

Complaints and Dispute Resolution

If you have a dispute regarding our handling of your data, please contact us first at contact@contactcrafters.com. We will investigate and respond to your concern within 30 days.

If your concern is not resolved to your satisfaction, you have the right to file a formal complaint with the Commission d’accès à l’information du Québec. You can find the necessary forms and instructions at the following link: https://www.cai.gouv.qc.ca/formulaires-et-lettres-types/pour-les-citoyens/

Changes to This Policy

We reserve the right to modify this policy. Any changes will be posted to this page to maintain transparency regarding our data practices.

Effective Date: March 30th, 2026